GENERAL CONDITIONS OF SALE

The present conditions of sale apply to any order placed with L’Arte di Nacchi S.r.l  via the website www.bricolegno24.it, owned by L’Arte di Nacchi srl, Castelfranco Piandisco (AR) cap 52026 – Via del Varco, 12/D   PC.F./P.IVA 01596000487 Share Capital € 100.000,00 i.v. Member of the CCIAA of AR n. 01596000487  e-mail:  info@florentinewoodart.com  PEC: lartedinacchisrl@cgn.legalmail.it . In confirming an order the client accepts without reserve the following conditions of sale. 

www.bricolegno24.it is the e-commerce website of L’Arte di Nacchi srl, which offers for sale furniture, decorative objects and made to measure artisan products. 

In placing an order through our website the client accepts the following conditions of sale. 

art. 1- Orders and Payments

In placing an order and making a payment, the client confirms that he has read the conditions of sale outlined on our website and agrees entirely to our terms and conditions.  Having completed and paid for an order, it is the client’s responsibility to print or save these conditions of sale.  Orders will be automatically annulled if the client does not complete payment in the way he has chosen or if payment is not authorised. 

An order cannot be cancelled after it has been confirmed and payment received.  The client can order the products present on the website www.bricolegno24.it as they are described and shown on the website (see art.4). We will confirm your order by email, outlining the details of your order as well as the date and time it was made. The email will also contain an ‘order number‘, which you should use if you need to communicate with our Customer Services and should be quoted when you make a bank transfer to us.
When you receive the confirmation email you should check the information you have given us is correct and inform us immediately if corrections need to be made in the ways described below. If, for any reason, we are unable to accept your order we will inform you as soon as possible. The price established for an order cannot be altered.

The availability of products on our website depends on the availability of the products in our warehouses. If a product is out of stock, L’Arte di Nacchi will refuse your order and inform you by email. You will receive a refund within 45 days of the receipt of your order.

art. 2 – Acceptance and processing of your order

The client requests that L’Arte di Nacchi provides a product and/or a service via the website www.bricolegno24.it.  L’arte di Nacchi may refuse to conclude a contract of sale or provide a product / service in the following circumstances:

• the client does not respect the terms and conditions of sale as outlined here;
• the client has been included in the registro dei protesti for failing to honour payments and / or is subject to enforcement procedures;
• the client does not provide real personal details, does not prove his identity or does not supply other information necessary for the delivery of the product;
• a product is no longer available for any reason;
• the fulfilment of the client’s request would be contrary to the economic or political interests of L’arte di Nacchi.

According to art. 1327 of the Civil Code if acceptance of the client’s request is not otherwise communicated, it is implicitly accepted at the time that the product is delivered to the courier or the service is provided. 

If L’Arte di Nacchi is unable to accept a client’s request, the client will be informed as soon as possible. 

L’Arte di Nacchi will only accept orders from subjects in possession of a Tax Code or a VAT number who are over the age of eighteen.

art. 3 – Transport and delivery

For delivery within Italy your order will be handled by the couriers BRT.

For international delivery we ask you to send us an email specifying the country you wish delivery to be made to so that we can provide specific information on costs and times. 

The client is responsible for checking packaging at the moment of delivery.  If he believes the packaging to be damaged he must immediately complete and sign a consignment note or electronic equivalent, stating that the product is “ACCEPTED WITH RESERVE BECAUSE…..” specifying the nature of the perceived damage (for example, packaging torn, dented, rattling, wet).  The courier must leave a copy of the completed consignment note with the client. 

Any product that is accepted merely with “reserve of control”, cannot be substituted or refunded even if it is damaged. If the above procedure is followed, the client can return a damaged product by repackaging it as it was received and following instructions about sending it back.  

The client must report that a product is damaged by sending an email describing the nature of the damage and / or attaching photographs to info@florentinewoodart.com.it, within 12 hours of delivery. L’Arte di Nacchi will make an insurance claim against the courier and send a replacement as soon as possible (or pay a refund if the product is no longer available). We cannot replace damaged goods or issue a refund if the client does not follow this procedure. L’Arte di Nacchi is in no way responsible for damage to products that have been accepted without the completion of the ACCEPTED WITH RESERVE consignment note.

At the moment of delivery, the client (or a third party nominated by him) becomes responsible for any damage to or loss of the goods consigned to him. 

Delivery will be made at street level. Delivery to other levels will not be made. Assembly is the client’s responsibility. 

The client will be informed of the date and time of delivery.  If the client is not present to receive the delivery and does not collect his order from the courier’s warehouse within 5 working days, a new delivery date and time will be communicated to him with eventual additional costs for storage.  If the product cannot be delivered it will be returned to L’Arte di Nacchi, in which case the client will pay all transport costs. The client will also pay transport costs if he chooses to refuse a delivery for goods he has ordered. 

Delivery will be made within 10 working days of confirmation of payment (unless otherwise agreed or prevented by natural or accidental causes) to the address given by the client when he places his order. The delivery address must be easily accessible to the courier’s vehicles. The client must communicate any difficulties of access (for example narrow streets or limited traffic zone) when he provides a delivery address. For deliveries in the city of Venice, the client must indicate an address on the mainland.  The client will be informed in advance about transport costs and delivery times, which he accepts by confirming his order. It is possible that for reasons beyond the control of L’Arte di Nacchi, delivery times may change, in which case the client will be informed before his order is prepared. If a product is unavailable or temporarily out of stock, delivery times will be provided before the client chooses to confirm his order. An order is validated when the client completes payment and L’Arte di Nacchi receives confirmation of the payment. 

Indirect electronic commerce as a form of mail order does not require the emission of an invoice unless requested by the client when he places his order.  Nor does it require the emission of a sales receipt or a tax receipt. As invoices cannot be issued after payment has been received, the client must inform L’Arte di Nacchi that he requires an invoice before he confirms his order. Invoices will be delivered to the client, either attached to the product when it is delivered or by email.  Invoices cannot be altered after they have been issued. 

The client will not be charged for the issue of invoices. 

art. 4 – Characteristics of products

Differences in software and hardware can alter the colour of images on our website. The client should be aware that we cannot guarantee an exact correspondence between the colour of a product on a screen and the colour of the actual product.  We do our best to represent our products as accurately as possible but L’Arte di Nacchi is not responsible if the client deems the colour of an actual product to be unsatisfactory because it appears different to the colour he saw on our website. 

• Our “made to measure” articles are personalised products made at the request of the client.

art. 5 – Product guarantee

Our products are guaranteed for defects of manufacture for two years from the date of delivery. In the following circumstances our products are not covered by guarantee: 

1) normal use and function of the product has resulted in normal everyday wear and tear; 

2) the product has been used in a way that wasn’t intended or everyday use of the product has been excessive;

3) the product has not been installed, stored, assembled or used in a way that conforms to instructions and/or intentions or has been modified or repaired by the client or a third party or used in such a way that has caused it to be damaged (too heavy loads, use of harsh cleaning products, subject to excess heat etc);

4) damage is indirect or accidental. 

The client is responsible for checking the product when it is delivered and must report any damage within 12 hours by sending an email to info@veronicahome.it, quoting the order number and attaching photographs of the damaged items.

art.5.1- Legal guarantees

Our product guarantee covers conformity and hidden defects as stipulated in the Italian Consumers’ Code and Civil Code. Refunds will be made solely for the price of the product.  If the client wishes to dispute a refund or replacement decision he must send a registered delivery letter or fax to L’Arte di Nacchi. Transport costs will be covered by the client.

art. 6 – Right of return

The sale of products on the Internet is regulated by articles 50 to 68 (“distance contracts”) of Italian Law d.lgs 206/2005 of the Consumers’ Code. This statute gives the consumer the right to terminate a contract or proposed contract, return a product and receive reimbursement of expenditure incurred (excluding transport costs and commissions for payment through Paypal).

The right of return cannot be exercised if the product is no longer intact. In the following circumstances the client cannot exercise his right of return:

• THE PRODUCT IS A PERSONALISED PRODUCT THAT HAS BEEN MADE TO ORDER (MADE TO MEASURE)
• the original packaging is missing;
• part(s) of the product as it was delivered are missing;
• the product has been used and / or damaged by the client or a third party.

The right of return applies exclusively to individual consumers (natural persons) who purchase products for uses unconnected to professional, commercial or entrepreneurial activities. It cannot be exercised by businesses or companies (legal persons) or individuals who intend to utilise the product in ways related to a professional activity.

If the client wishes to exercise his right of return, he must communicate directly to L’Arte di Nacchi, within 14 of delivery, his wish to terminate the contract in one of the following ways:

• in writing (letters must be addressed to L’Arte di Nacchi Srl, Via del Varco, 12/D – 52026 Faella AR)
• by email (info@florentinewoodart.com)
• by click on return button on your account near the order
• by fill this form below if not registered on this site:

The client must return the product to our warehouse (L’Arte di Nacchi S.R.L. Via del Varco, 12/D   52026 Castelfranco Piandisco AR) within 14 days of delivery. The product must be carefully repacked in its original packaging. Transport costs will be met by the client. 

Refunds will be given when the product has been received and checked.  For payments made via bank transfer we will make a transfer to the bank account indicated by the client who must provide full bank details.

For payments made via PayPal, the client’s card will be reaccredited via the PayPal portal.

art. 7 – Privacy

As regulated by the Italian Privacy Code, the client gives explicit consent to L’Arte di Nacchi S.r.l to collect, process, communicate and transmit his personal data when he completes forms, including the form for returning a product, on the website www.bricolegno24.it.  In permitting L’Arte di Nacchi S.r.l to utilise his personal data, the client permits his data to be inserted into a client database which may be used for commercial, promotional, sales or statistical purposes including the sending of editorial material in the form of consultation, elaboration or comparison. Provision of data is facoltative and a refusal by the client to provide personal data amounts exclusively to a decision not to receive proposals, offers and other material. If the client wishes at any moment to withdraw his consent for the processing of his personal data or request that his data be cancelled from the client database he should inform L’Arte di Nacchi S.r.l in writing. 

art. 8 – Legal jurisdiction

The competent court for eventual legal disputes regarding sales contracts with L’Arte di Nacchi S.r.l is the Court of Arezzo.